> ## Documentation index
> Fetch the complete documentation index at: https://www.tutorial.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Embed videos in Zendesk Knowledge Base articles

> Add Tutorial AI video embeds to your Zendesk Help Center articles by pasting the embed code into an HTML block.

Section: Help Center › Collaborate, Export & Publish

[Video: Tutorial AI - Embed videos in Zendesk Knowledge Base articles](https://embed.videoscripter.ai/video/019f8f35-8d3b-7163-87a2-e88a5484ffa0)

Zendesk lets you embed any external video into a Knowledge Base article via an HTML block — including Tutorial AI's Multilingual Player. Two things happen on the Zendesk side: turn on **Display unsafe content** in your Help Center's security settings, then paste the embed code into an **HTML block** in the article editor.

Grab the embed code from your Tutorial AI project first — see **[Export & Publish video](https://www.tutorial.ai/en/articles/9939509-export-publish-video)** for the Share dialog — then follow the steps below.

## Enabling video embeds

Zendesk blocks arbitrary iframes by default. Turn on the **Display unsafe content** setting so embedded HTML — including video iframes — renders in your published articles.

- Click the **Gear** icon in the left sidebar to open your Help Center settings.
- Navigate to the **Security** menu.
- Enable **Display unsafe content** to allow embedded HTML such as video iframes.

![Zendesk Help Center Security settings with Display unsafe content enabled](https://www.tutorial.ai/images/help/help-embed-videos-in-zendesk-display-unsafe-content.26e1332f.webp)

- Save your Help Center settings to apply the change.

> 💡 **You only need to do this once.** The **Display unsafe content** setting applies to the whole Help Center, not per article.

## Inserting the embed code

- Open or create a knowledge base article in Zendesk.
- Place your cursor in the article body where you want the video to appear.
- Click the **Insert** menu in the article toolbar.
- Select the **HTML block** option to open the code snippet modal.

![Insert menu open in the Zendesk article editor with HTML block highlighted](https://www.tutorial.ai/images/help/help-embed-videos-in-zendesk-insert-html-block-menu.fc3ca11f.webp)

- Paste your Tutorial AI embed code — the `<iframe>` snippet from the project's Share dialog — into the HTML block modal.
- Click **Insert** to add the block to the article.

![HTML block modal in Zendesk with a Tutorial AI iframe pasted, and the Insert button highlighted](https://www.tutorial.ai/images/help/help-embed-videos-in-zendesk-insert-html-block-modal.ab4eeabd.webp)

The video player appears immediately in the editor and renders for your readers when they open the published article.

## Multilingual embeds

If you've translated your Tutorial AI video into multiple languages and published each one, the embedded player automatically opens in the reader's browser language. Readers can also pick a language manually from the dropdown in the player controls.

![Language dropdown open in the embedded Tutorial AI player inside a Zendesk article](https://www.tutorial.ai/images/help/help-embed-videos-in-zendesk-language-dropdown-in-player.e4de73ae.webp)

> For how to translate a video and manage published languages, see **[How do I translate a project?](https://www.tutorial.ai/en/articles/how-to-translate-a-project)**. To share just one language independently (no in-player switcher), see **[How do I share a single language version?](https://www.tutorial.ai/en/articles/how-to-share-a-single-language-version)**.

## Notes

- **Preview before publishing.** Zendesk's article editor previews the embed inline, but the final iframe only renders on the published article page. Open the published preview to confirm the video loads.
- **The embed URL doesn't change when you re-publish.** If you edit your Tutorial AI project and re-publish, the video already embedded in Zendesk picks up the latest version automatically — no need to swap the iframe.

Source: https://www.tutorial.ai/en/articles/embed-videos-in-zendesk